Volunteer Universal Credit Help To Claim Support

About Us

Citizens Advice is a charity with a network of 316 independent local offices throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.  Our branch is situated in Sudbury.


Universal Credit

Universal Credit is one of the biggest changes to the welfare system since its inception.  It brings together six existing benefits and is a hugely ambitious  programme, seeking to simplify the existing complicated benefit system and incentivise people more to start and progress in work.

While Universal Credit is working for the majority, there is a significant minority of people having problems - many of whom are in vulnerable situations and in most in need of support.


The Role

This is a new role which is being created to support claimants through every step of making a Universal Credit claim. You will offer claimants comprehensive and practical support needed to get their first payment on time and be ready to manage it  when it  arrives.  You will receive full training in the skills needed to help people deal with their claims and offers the opportunity to develop your skills and experience for the work place.


Purpose of the role

To provide an effective and efficient support to claimants by assisting  them to fill in UC forms online.


Personal skills and qualities that an Assistant needs:


If you are interested, please contact our recruitment team for an application form or to organise an informal chat at:

recruitment@sudburycab.org.uk

Telephone 01787 321400 or Contact Us

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Sudbury & District Citizens Advice is Company limited by guarantee. Registered number: 6051096 (England and Wales)  Registered Office: Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee.

Authorised and regulated by the Financial Conduct Authority FRN Number 617758

Institute of Money Advisers Charity Commission Endorsed Sudbury and District Citizens Advice
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