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© Copyright: Citizens Advice, Sudbury, Suffolk. All rights reserved.

Authorised and regulated by the Financial Conduct Authority FRN Number 617758

Sudbury & District Citizens Advice is an operating name of Sudbury & District Citizens Advice.

Registered Office: Sudbury & District Citizens Advice, Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee. Registered number: 6051096 (England and Wales)

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Telephone lines:

Monday - Thursday

10:00am - 3:00pm


Monday - Thursday

10.00am - 1.00pm

Reception opens at 9.30am. We begin advice at 10.00am on a first-come, first-served basis, subject to availability.

There is no public parking.   The nearest parking is in Girling Street car park. For those with mobility issues, we do have limited parking.  Please either phone us on the above number, or email us on advice@sudburycab.org.uk to book a disabled parking space.

Find Us

Keyse House

Acton Lane



CO10 1QN

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Telephone 01787 321400 or Contact us by Email:



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Volunteer Outcomes Researcher

Purpose of the role

We are looking for an individual to join our Outcomes Team to research the week’s enquiries in order to identify any beneficial outcomes for clients, either financial or non financial.

Main duties and responsibilities include:

  • As a result of advice given by our organisation, you will be required to contact clients by telephone to ascertain if any financial gain or other outcomes have been achieved, such as benefits, debt and employment.

  • Working with members of other teams such the Money Advice Team and Welfare Benefits Team

  • Record and update the Outcomes on our software system

  • Typing letters and memos for money advice caseworkers

  • Filing and photocopying

  • Answering the telephone, taking messages where appropriate

Personal skills and qualities that an administrator needs:

  • A commitment to and understanding of the aims and principles of the CA service

  • To be organised, logical and systematic

  • Excellent communication skills, both orally and in writing

  • A willingness to attend training and other meetings

  • To be able to work as part of a team.

For further information please contact Sophie on 01787 321400 or email recruitment@sudburycab.org.uk