Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.
Purpose of the role
To greet clients as they enter
To make clients feel welcome.
Main duties and responsibilities may include:
Keeping clients informed of waiting times
Informing advisers that there are clients waiting
Answering the telephone
Keeping the reception orderly
Making photocopies of client documents
Making internal appointments for clients
Entering and updating client details on database.
Keeping up to date on important issues by attending the appropriate training and by essential reading including attending monthly bureau team meetings.
Work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues.
Personal skills and qualities that a receptionist needs:
A commitment to the aims and principles of the CAB service
A commitment to equal opportunities
To be friendly and approachable
To be able to work as part of a team
Able to recognise their own limits and boundaries in the role
Able to keep calm under pressure
If you are interested, please contact Sophie Cummins for an application form at: