Reception opens at 9.30am. We begin advice at 10.00am on a first-come, first-served basis, subject to availability.
There is no public parking. The nearest parking is in Girling Street car park. For those with mobility issues, we do have limited parking. Please either phone us on the above number, or email us on email@example.com to book a disabled parking space.
Citizens Advice is a network of 316 independent local offices throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Our branch is situated in Sudbury.
Purpose of the role
To greet clients as they enter the bureau
To make clients feel welcome.
Main duties and responsibilities include:
Welcoming clients into the bureau
Keeping clients informed of waiting times
Informing advisers that there are clients waiting
Answering the telephone
Keeping the reception orderly
Making photocopies of client documents
Making internal appointments for clients
Supporting clients using reception PC where possible
Entering and updating client details on database
Keeping up to date on important issues by attending the appropriate training and by essential reading including attending monthly bureau team meetings
Work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues
Carry out any other appropriate tasks requested to ensure the effective delivery and development of the service
Personal skills and qualities that a receptionist needs:
A commitment to the aims and principles of the CAB service
A commitment to equal opportunities
To be friendly and approachable
To be able to work as part of a team
Able to recognise their own limits and boundaries in the role
Able to keep calm under pressure
An awareness of the roles of other volunteers in the bureau
Ability to communicate clearly both orally and in writing
Basic mathematical and IT skills, with willingness to learn further IT packages
Computer skills required (MS Office Word and Excel).
Respect for views, values and cultures that are different to their own
An understanding of why confidentiality is important
Being open to using computers on a regular basis
A positive attitude to self-development and assessment
Ability to work on own initiative, within given guidelines
Good level of written and spoken English
If you are interested, please contact Sophie Cummins for an application form: firstname.lastname@example.org