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© Copyright: Citizens Advice, Sudbury, Suffolk. All rights reserved.

Authorised and regulated by the Financial Conduct Authority FRN Number 617758

Sudbury & District Citizens Advice is an operating name of Sudbury & District Citizens Advice.

Registered Office: Sudbury & District Citizens Advice, Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee. Registered number: 6051096 (England and Wales)

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Telephone lines:

Monday - Thursday

10:00am - 3:00pm


Monday - Thursday

10.00am - 1.00pm

Reception opens at 9.30am. We begin advice at 10.00am on a first-come, first-served basis, subject to availability.

There is no public parking.   The nearest parking is in Girling Street car park. For those with mobility issues, we do have limited parking.  Please either phone us on the above number, or email us on advice@sudburycab.org.uk to book a disabled parking space.

Find Us

Keyse House

Acton Lane



CO10 1QN

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Telephone 01787 321400 or Contact us by Email:



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Citizens Advice National Website

Volunteer Receptionist

About Us

Citizens Advice is a network of 316 independent local offices throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.  Our branch is situated in Sudbury.

Purpose of the role

To greet clients as they enter the bureau

To make clients feel welcome.

Main duties and responsibilities include:

Welcoming clients into the bureau

Keeping clients informed of waiting times

Informing advisers that there are clients waiting

Answering the telephone

Keeping the reception orderly

Making photocopies of client documents

Making internal appointments for clients

Supporting clients using reception PC where possible

Entering and updating client details on database

Keeping up to date on important issues by attending the appropriate training and by essential reading including attending monthly bureau team meetings

Work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues

Carry out any other appropriate tasks requested to ensure the effective delivery and development of the service

Personal skills and qualities that a receptionist needs:

A commitment to the aims and principles of the CAB service

A commitment to equal opportunities

To be friendly and approachable

To be able to work as part of a team

Able to recognise their own limits and boundaries in the role

Able to keep calm under pressure

An awareness of the roles of other volunteers in the bureau

Ability to communicate clearly both orally and in writing

Basic mathematical and IT skills, with willingness to learn further IT packages

Computer skills required (MS Office Word and Excel). 

Respect for views, values and cultures that are different to their own

An understanding of why confidentiality is important

Being open to using computers on a regular basis

A positive attitude to self-development and assessment

Ability to work on own initiative, within given guidelines

Good level of written and spoken English

If you are interested, please contact Sophie Cummins for an application form: recruitment@sudburycab.org.uk