Receptionists are an integral part of the team, managing 'front-of-house' on the basis of information provided by the advice session supervisor. Depending on the size and resources of the bureau, the receptionist role may be undertaken by one or more people.
Main duties and responsibilities may include:
Greet clients and other visitors
Answer the telephone
Ensure clients know what is happening and waiting times
Explain the services available
Point out leaflets, lists and self-help materials
Monitor client numbers and waiting times
Maintain the reception area
Making clear and accurate case entries using a bespoke software program including inputting information from client Data Protection form
Making photocopies of client documents
Carry out any other appropriate tasks requested to ensure the effective delivery and development of the service.
Personal skills and qualities that a Receptionist needs:
A commitment to the aims and principles of the Citizens Advice service
Excellent communication skills and be friendly and approachable.
Being open and approachable
Respect for views, values and cultures that are different to their own
An understanding of why confidentiality is important
Able to use computer
Ability to work as part of a team
If you are interested, please contact Sophie Cummins for an application form at: