This is a new opportunity, reporting to the I.T. Manager. You will be providing in house support for the growing number of staff and volunteers. You will be required to work with highly confidential information and therefore you must adhere to all aspects of GDPR, the Data Protection Act and confidentiality.
The role involves supporting the internal infrastructure, such as Networking, Windows Desktop and Windows Server.
General systems administration of Microsoft Windows Server and Windows PCs and laptops.
Administration of Microsoft Office 365.
Configuration and support of network routers, switches and wireless access points.
Wireless Technology experience
Windows Desktop Support.
Active Directory and Group Policy Management
Maintenance of printers (renewing ink/toner, cleaning, etc).
A good working knowledge of MS Office (Word and Excel) would also be helpful.
Main duties and responsibilities may include:
Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
Completing clear and accurate case records
Recognising the root causes of problems and participating in taking appropriate action
Keeping up to date on important issues by attending the appropriate training and by essential reading
Attending bureau meetings.
Requirements and personal skills and qualities :
A commitment to the aims and principles of the CAB service.
Excellent problem solving skills.
Able to work independently and flexibly.
To be approachable and friendly.
If you are interested, please contact Sophie Cummins for an application form at: