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© Copyright: Citizens Advice, Sudbury, Suffolk. All rights reserved.


Authorised and regulated by the Financial Conduct Authority FRN Number 617758

Sudbury & District Citizens Advice is an operating name of Sudbury & District Citizens Advice.

Registered Office: Sudbury & District Citizens Advice, Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee. Registered number: 6051096 (England and Wales)

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Citizens Advice National Website

OPENING HOURS INFORMATION

Drop-in..

Mondays, Tuesday, Wednesdays and Thursdays 10.00am - 1.00pm

Telephone times:

Mon - Thur 10am till 3:00pm


Reception opens at 9.30am.

General Advice and Money Advice appointments as appropriate.

There is no public parking.

The nearest parking is in Girling Street car park. For those with mobility issues, we do have limited parking.  Please either phone us on the above number, or email us on advice@sudburycab.org.uk to book a disabled parking space.

Find Us



Keyse House

Acton Lane

Sudbury

Suffolk

CO10 1QN

Website Problems?

Telephone 01787 321400 or Contact us by Email:

advice@sudburycab.org.uk


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Disclaimers

Disclaimers

Website disclaimer, copyright and privacy

Disclaimer

Sudbury & District Citizens Advice has tried to ensure that the information on this website is accurate. However, Sudbury & District Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Sudbury & District Citizens Advice endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website


Sudbury & District Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Sudbury & District Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Sudbury & District Citizens Advice and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy policy and data protection

Data protection

Sudbury & District Citizens Advice complies with the Data Protection Act 1998 (the "Act"). For the purposes of the Act, Sudbury & District Citizens Advice is the Data Controller  


The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Sudbury & District Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Sudbury & District Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.


Note: This privacy policy only covers this website www.sudburycab.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Email privacy and confidentiality information


Sudbury & District Citizens Advice is covered by the Data Protection Act.  Sudbury & District Citizens Advice is a member of Citizens Advice which electronically processes the personal information.   Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.


Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.


Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.


Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.


If you are concerned about confidentiality then please contact us by phone or in person. 


Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service".