Privacy Information Notice
At Sudbury and District Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law -
You can check our main Citizens Advice policy for how we handle most of your personal information. Go to https://www.citizensadvice.org.uk/
Sudbury and District Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement requires that the use of your information complies with data protection law.
Sudbury and District Citizens Advice operate a system called Casebook to keep your personal information safe. This system is provided centrally by the national Citizens Advuce organisation. That means we are ‘joint data controllers’ for your personal information that’s stored in our Casebook system. Data that you provide to us during our meetings or calls is only captured with your consent by signing a consent form; it is then entered into Casebook. We only use that data in line with your agreement to help to resolve your problems; we may share it with others but only when you give us authority to act on your behalf, for example to help you with a Universal Credit claim; then we’ll need to share information with that third party. Typically, we may share clients’ information with: Babergh District Council, local solicitors who help our clients as required and the offices of the benefits and employment agencies. There are just a very few situations where we may legally share it with others without your consent and these are detailed in the points earlier in this Privacy Information Notice.
We hold your information securely in the paper form on which you signed your consent and we enter that data on Casebook. Any subsequent correspondence and advice is held securely on our computer system and in Casebook as appropriate.
We have a Chief Information Risk Officer in Sudbury and District Citizens Advice who is responsible, working with our team, for the security of your personal information in line with the General Data Protection Regulation.
Questions and Requests
You can contact us to:
If you have any questions about how your information is collected or used, you can contact our office on Monday to Friday 9am to 4pm by calling 01787 321400 or by email to firstname.lastname@example.org
Our address is: Keyse House, Acton Lane, Sudbury, Suffolk, CO10 1QN
You can also find out more about your data rights on the Information Commissioner’s website: https://ico.org.uk
For details of our Cookie usage, see this page.
Sudbury & District Citizens Advice has tried to ensure that the information on this website is accurate. However, Sudbury & District Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Sudbury & District Citizens Advice endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-
Sudbury & District Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Sudbury & District Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
If you are concerned about confidentiality then please contact us by phone or in person.
As set out above, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service".
Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-